Hi, I’m Dan

• Design Leader client-side/agency

• 20+ years’ experience

• Companies large and small

• Multi-industry background

• Team management and operations

• Product ways of working

• Agile design strategy

• Integrated UX Design & Research

• Detail-oriented and big picture

• Design direction & management

Specialise in

• User journey mapping and auditing

• Design & research strategies

• Customer insights applications

• Experience data & analytics

• Product trios — UX, PM, Engineering

• Managing mixed-discipline teams

• Global remote / hybrid management

Discovery

Opportunities are typically found in customer feedback and insights.

Priorities

• Highlighting key customer responses and current friction

• Identifying improvements and future opportunities

• Cross-validating data where findings have changed

• Implementing processes to collect customer insights to deliver the data required for analysis

Discovery benefits

• Proactively identifies core customer challenges

• Validates assumptions using real feedback

• Prioritises efficient use of resources

• Enhances post-improvement customer satisfaction

• Fosters a customer-focused process